SHIPPING POLICY

At FERLIU, we aim to make your delivery experience simple, clear and reliable. Below you’ll find everything you need to know about order processing, shipping and delivery within Australia.

ORDER PROCESSING

Orders are usually processed within 1–2 business days after payment confirmation.

Orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, promotional campaigns, public holidays or circumstances outside our reasonable control, processing times may occasionally take a little longer.

SHIPPING AREAS

We currently ship Australia-wide. We may expand delivery to additional destinations in the future.

SHIPPING METHODS & DELIVERY TIMES

We offer free standard tracked shipping on all FERLIU orders within Australia.

Estimated delivery is 5–15 business days after dispatch, depending on your location and the carrier.

Delivery timeframes are estimates and may occasionally vary due to carrier delays, public holidays, weather events, remote delivery locations or other circumstances outside our reasonable control.

ORDER TRACKING

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details when available.

Please allow some time for the carrier’s tracking system to register and display the first update after dispatch.

DELIVERY

Orders will be delivered to the shipping address provided at checkout. Please make sure your delivery information is complete and correct before placing your order.

Depending on the carrier, if delivery cannot be completed, another delivery attempt may be made or instructions may be provided for collection or redelivery.

INCORRECT OR INCOMPLETE ADDRESS

If you notice an error in your delivery address after placing your order, please contact us at info@ferliu.com as soon as possible.

We’ll do our best to update your details before the order is dispatched, however changes cannot be guaranteed once processing or shipping has begun.

If an address correction, redirection or redelivery results in an additional carrier charge, an additional fee may apply.

SEPARATE SHIPMENTS

In some cases, items from the same order may be dispatched separately and arrive at different times.

If this happens, you may receive more than one tracking number or shipping confirmation.

DELAYED ORDERS

If your order has not arrived within the estimated delivery timeframe, please check your latest tracking information first.

If there has been no meaningful tracking update or your order appears to be delayed, contact us at info@ferliu.com with your order number and we’ll be happy to look into it for you.

Occasionally, carrier delays may cause an order to arrive outside the estimated delivery timeframe.

MISSING, DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, incomplete or incorrect, or you believe your parcel may have been lost in transit, please contact us as soon as reasonably possible at info@ferliu.com.

Please include your order number and details of the issue. Photos of the parcel, packaging or product may help us assess the situation more quickly.

We’ll review the circumstances and provide an appropriate solution in accordance with our policies and your rights under Australian Consumer Law.

CONTACT

If you have any questions about shipping or an existing order, please contact our customer care team at info@ferliu.com.