Privacy policy

PRIVACY POLICY
Last updated: 30 August 2026

FERLIU respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how FERLIU collects, uses, stores and discloses personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our online store and services. FERLIU is powered by Shopify, which provides the ecommerce platform used to operate our online store. By using our website and Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with FERLIU. We may collect information such as your name, email address, telephone number, billing address and shipping address, as well as information relating to your orders and transactions, including products you view, purchase, return or exchange, items added to your cart, delivery information and transaction history. Payments are processed through Shopify and/or authorised payment providers, which may collect and process payment information such as card details, account information, payment confirmations and transaction information. FERLIU does not necessarily directly receive or store complete payment card details. If you create a customer account, we may process information associated with that account, including login information, preferences and account settings. We may also collect information you provide when contacting FERLIU, including customer service enquiries, return requests, reviews or other communications. When you use our website, certain information may be collected automatically, including your IP address, browser type, device information, network information and information about how you interact with our website. We and our service providers may also use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, improve our Services and support advertising where applicable.

2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you when you place an order, create an account, contact us, subscribe to communications or otherwise provide information to FERLIU. Information may also be collected automatically when you visit or interact with our website, including through cookies and similar technologies. We may receive information from Shopify and from service providers that help us operate our business, including payment, fulfilment, shipping, analytics, advertising and customer support providers, as well as from other third parties where permitted by applicable law.

3. HOW WE USE PERSONAL INFORMATION
We use personal information to operate and provide our Services, including processing and fulfilling orders, accepting payments, arranging shipping, providing tracking information, processing returns and refunds, maintaining customer accounts and providing customer support. We may use your information to communicate with you about orders, accounts, customer service enquiries and other matters relating to your relationship with FERLIU. We may also use information to understand how customers use our website, improve our products and Services, personalise the shopping experience and develop our business. Where permitted by law, personal information may be used for marketing and advertising purposes, including sending promotional communications or showing advertising relating to FERLIU. You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications. We may also use personal information to protect customers and FERLIU, detect or investigate suspected fraud, unauthorised transactions, security incidents or unlawful activity, and where reasonably necessary to comply with applicable laws, respond to valid legal requests, enforce our policies or protect our legal rights.

4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate FERLIU and provide our Services. This may include disclosure to Shopify, payment processors, shipping and fulfilment providers, IT and cloud service providers, customer support providers, analytics providers, marketing and advertising providers, professional advisers and other service providers that assist us in operating our business. We may also disclose information where you request or consent to the disclosure, where disclosure is required or permitted by law, or in connection with a legitimate business transaction such as a restructuring, merger, sale or transfer of all or part of the business. We do not disclose personal information for unrelated purposes without an appropriate legal or business basis.

5. SHOPIFY
FERLIU is powered by Shopify. Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide, secure and improve its ecommerce services. Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers, including in countries outside Australia. For further information about how Shopify handles personal information, you can review Shopify's Consumer Privacy Policy and privacy resources.

6. INTERNATIONAL PROCESSING AND DISCLOSURE
Some service providers used by FERLIU or Shopify may operate or process personal information outside Australia. As a result, personal information may in some circumstances be transferred, stored or processed overseas. Where applicable, we take reasonable steps appropriate to the circumstances when using service providers that process personal information outside Australia. The countries involved may vary depending on the technology, payment, fulfilment, analytics, advertising or other service providers used by FERLIU and Shopify.

7. MARKETING COMMUNICATIONS
Where permitted by law, FERLIU may send promotional emails or other marketing communications. You can unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications. Unsubscribing from marketing does not prevent us from sending non-promotional communications that are necessary to manage an order, account, return, refund or customer service matter.

8. COOKIES
Our website may use cookies and similar technologies to operate essential website functionality, remember your preferences, maintain shopping carts and customer sessions, analyse website traffic and performance, understand how visitors interact with FERLIU, and support advertising and marketing where applicable. You can manage or reject certain cookies through your browser, device settings or the privacy controls available on our website.

9. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms or services. FERLIU does not control the privacy practices of independent third parties. If you visit another website or use a third-party service, we recommend reviewing its privacy policy and applicable terms before providing personal information.

10. CHILDREN'S PRIVACY
FERLIU's online store is not specifically directed at children. We do not knowingly seek to collect personal information from children who are not legally capable of providing that information or entering into transactions relating to our Services. If you believe a child has provided personal information to us inappropriately, please contact us at info@ferliu.com.

11. SECURITY
FERLIU and the service providers supporting our store use measures designed to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmitting or storing information online can be guaranteed to be completely secure, and you should avoid sending highly sensitive or confidential information through unsecured communication channels.

12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. This may include retaining information to process and maintain orders and accounts, provide customer support, comply with legal, accounting or regulatory requirements, resolve disputes, prevent fraud and enforce our agreements or policies. Retention periods may vary depending on the type of information and the reason it is required.

13. ACCESS AND CORRECTION
Depending on applicable law, you may request access to personal information FERLIU holds about you or ask us to correct information that is inaccurate, incomplete or out of date. You can submit a request by contacting us at info@ferliu.com. We may need to verify your identity before processing certain privacy requests.

14. DELETION AND OTHER PRIVACY REQUESTS
Depending on the circumstances and applicable law, you may also be able to request deletion of certain personal information or exercise other privacy rights. Some information may need to be retained despite a deletion request where reasonably necessary to comply with legal obligations, maintain transaction records, resolve disputes, prevent fraud or protect FERLIU's legal rights. Privacy requests can be submitted to info@ferliu.com.

15. PRIVACY COMPLAINTS
If you have a concern or complaint about the way FERLIU has handled your personal information, please contact us at info@ferliu.com and provide enough information for us to understand and investigate your concern. We will review privacy complaints and respond within a reasonable period. Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant privacy authority.

16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices or applicable requirements. When we update this Privacy Policy, the revised version will be published on this page and the “Last updated” date will be updated accordingly.

17. CONTACT
If you have questions about this Privacy Policy, FERLIU's privacy practices or personal information relating to you, please contact FERLIU at info@ferliu.com.