30 days to make sure it's right.

For eligible change-of-mind returns, you have 30 days after receiving your item to contact us and request a return.

The 30-day change-of-mind period does not limit rights that may apply to faulty, defective or otherwise non-compliant products under Australian consumer law.

For a change-of-mind return, the item must generally be in the same condition you received it, unused or unworn where applicable, and with original packaging, tags and accessories intact where applicable.

You'll also need your receipt or another form of proof of purchase.

Certain opened, used, personal-care or hygiene-sensitive products may not be eligible for a voluntary change-of-mind return where returning them would not be appropriate for hygiene or safety reasons.

This does not affect rights that may apply if the product is faulty, damaged, unsafe, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

Sale items may be excluded from our voluntary change-of-mind return policy where this is stated at the time of purchase.

This does not remove any rights that may apply where an item is faulty or otherwise does not meet applicable consumer guarantees.

For change-of-mind returns, return shipping costs may be the responsibility of the customer.

We'll confirm the applicable return shipping arrangements when reviewing your request.

Different arrangements may apply where a product is faulty, damaged or incorrectly supplied.

Please contact us as soon as reasonably possible at info@ferliu.com with your order number and details of the issue.

Photos of the item, packaging or damage may help us assess your request more efficiently.

Once your approved return has been received and inspected where required, we'll let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, card issuer or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at info@ferliu.com .

The simplest way to exchange an eligible item is to request a return first.

Once your return has been approved, you can place a separate order for the item you'd like instead.

No. Please contact us before sending anything back.

Items returned without first requesting a return and receiving the appropriate instructions may not be accepted.